question

Kashif Tasneem avatar image
Kashif Tasneem asked

Deleted master player query

Hi. we deleted the master player 3 or 4 days ago from our title. It does not show up while searching for players. But when we try to create a new player with the same id as that of deleted player, following error is thrown.

This email address is in use by %20playerID%20">

Player DataAuthentication
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1 Answer

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Simon Cui avatar image
Simon Cui answered

The time it takes to delete accounts depends on the number of players waiting to be deleted in the deletion queue, and how much data exists in those player accounts that needs to be cleaned up. Please note that this is not a queue solely for your title - it is a queue for all titles. So, for example, if someone chose to delete a title that had many players, that could introduce a significant delay in the queue.

So, if you want to immediately re-use the login credentials (email address, device ID, Facebook account, etc.), you'll need to unlink it at first (either using Game Manager or API). Otherwise, you'll have to wait for the account to be processed before you can re-use the credentials in question.

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