question

strangehourcontact avatar image
strangehourcontact asked

Server Allocation Failed

I am running into an issue with my unreal custom game server. On matchmaking I can see that I am successful in getting a ticket, but after awhile it fails stating the following: 

 {
    "code":200,
    "status":"OK",
    "data":{
       "TicketId":"42a5494c-c1d9-40de-82f7-681c2051645b",
       "QueueName":"Test",
       "Created":"2023-02-07T03:45:30Z",
       "Status":"Canceled",
       "GiveUpAfterSeconds":80,
       "Members":[
          {
             "Entity":{
                "Id":"236DE7A7CEE106D1",
                "Type":"title_player_account",
                "TypeString":"title_player_account"
             },
             "Attributes":{
                "DataObject":{
                   "Latencies":[
                      {
                         "region":"WestUs",
                         "latency":"150"
                      }
                   ]
                }
             }
          }
       ],
       "Creator":{
          "Id":"236DE7A7CEE106D1",
          "Type":"title_player_account",
          "TypeString":"title_player_account"
       },
       "CancellationReason":"Internal",
       "CancellationReasonString":"ServerAllocationFailed",
       "ChangeNumber":40
    }
 }

In my matchmaking I do have an allocation rule for latency as follows:

5491-capture.png

Overall I am having a tough time seeing what the exact issue is and why I can not connect to the server.

unrealCustom Game ServersMatchmaking
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1 Answer

·
Gosen Gao avatar image
Gosen Gao answered

If you enable the server allocation, please make sure there are available Standby servers in the region where the player is matched.

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strangehourcontact avatar image strangehourcontact commented ·

Yes I have two standby servers currently in EastUs. From what you are saying is it not possible for WestUs to connect to east?

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Gosen Gao avatar image Gosen Gao strangehourcontact commented ·

Since you only set the latency of WestUs, if the ticket is matched, we will allocate a WestUs server. Players from WestUs can connect to a EastUs server, as long as you set the EaseUs Latency and it is proper for your rule.

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