question

Jakub Smekal avatar image
Jakub Smekal asked

Can't load Stores and Drop tables page

Hello

we were unable to load the catalog's Stores and Drop tables pages in the Dashboard in last couple of days. I tried on multiple titles and if there's at least one item in it, it's just stuck on loading.

Thank you

In-Game Economy
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Gosen Gao avatar image
Gosen Gao answered

It works fine in my titles. Can you try to use another browser or device to do some tests? If the issue persists, could you please send us a fiddler trace or collect a HAR file so that we can do some further research?

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Jakub Smekal avatar image
Jakub Smekal answered

We tried different browsers in the meantime and these were the results:

- on Mac - Firefox and Safari didn't work, Chrome worked

- on Windows - Firefox and Chrome didn't work, Edge worked

I don't know if this is related, but here's an error from Firefox console:

Uncaught RangeError: invalid language tag: ""
  GetLocalizedDecimalSeparator https://developer.playfab.com/Assets/js/all?v=n6HCjHQaHokeGuFdcxbthBEYLh4:1
  FormatNumber https://developer.playfab.com/Assets/js/all?v=n6HCjHQaHokeGuFdcxbthBEYLh4:1
  PriceSummary https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  success https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  j https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:3
  fireWith https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:3
  x https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:5
  b https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:5
all:1:43883
  CanonicalizeLocaleList self-hosted:6544
  InitializeNumberFormat self-hosted:8134
  toLocaleString self-hosted:2442
  GetLocalizedDecimalSeparator https://developer.playfab.com/Assets/js/all?v=n6HCjHQaHokeGuFdcxbthBEYLh4:1
  FormatNumber https://developer.playfab.com/Assets/js/all?v=n6HCjHQaHokeGuFdcxbthBEYLh4:1
  PriceSummary https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  map self-hosted:221
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  forEach self-hosted:203
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  forEach self-hosted:203
  createComputed https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  success https://developer.playfab.com/Areas/Economy/Assets/js/all?v=ofR7lMAOK5P-Oo7QOe6XUTeua5g:1
  j https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:3
  fireWith https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:3
  x https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:5
  b https://developer.playfab.com/Assets/js/lib1?v=TqXq25hfDd8YnEFpMuyh_Rv9j_Q:5
3 comments
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Gosen Gao avatar image Gosen Gao commented ·

I have done a test with Chrome, and it works fine. Would you please reset the cookies and try again?

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Jakub Smekal avatar image Jakub Smekal Gosen Gao commented ·

Resetting cookies didn't help unfortunately.

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Gosen Gao avatar image Gosen Gao Jakub Smekal commented ·

Since this is a browser specific issue, currently, please use an available browser. I will discuss it with the team.

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Matt Rochon avatar image
Matt Rochon answered

Same issue here.

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Chris Ross avatar image
Chris Ross answered

Having the same issue here.

Tried Firefox and Safari. Both on macOS.

Have an endless loading spinner.

Have the same console error as Jakub above.

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