question

Eugene Koh avatar image
Eugene Koh asked

Playfab's own password reset url results in 503

Dear Sir/Mdm,

Our user is reporting issues with resetting their password.

Internally we've just tried it via Players -> Master player account -> "send password reset email" -> Save all changes.

The email gets sent but clicking on the link https://player.playfab.com/account/resettitlepassword?token=<the token removed for security> it results in a page that shows

"player.playfab.com is currently unable to handle this request
HTTP ERROR 503"

Our title ID is 9B2E1. Thank you

Account ManagementAuthentication
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1 Answer

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Seth Du avatar image
Seth Du answered

We have noticed this issue. I have submitted a report to inform the corresponding team and will keep you informed when there is updates.

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franklinchen avatar image franklinchen commented ·

I've verified that this account password reset page display issue has been fixed now.

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