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marcschaerer avatar image
marcschaerer asked

Pricing update: Limits do not match comparison table?

It appears that the pricing tiers and limits have been updated recently according to the tier comparison page. Certain features like rules were moved up to Pro while the MAU limit on free was removed.

But it appears that these changes are not (yet?) reflected on application limits? I've created a new application on our studio to double check that it is not related to the 'age' of a playfab application and the limits are still as before the pricing update.

Can someone please clarify what the actual current state is and is meant to be?
We are currently preparing our migration to PlayFab and this change has far reaching impact on how we go about certain things.

limitspricing
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Sully avatar image
Sully answered

Hi Marc, if you'd like to have detailed conversation around pricing for your title, please send us mail at sales@playfab.com and we'd be happy to work through the specifics with you.

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Andy avatar image
Andy answered

Unfortunately, the pricing page is currently undergoing some churn as we adapt it to handle some of the new features we're bringing online this quarter. Right now, it should not be considered a source of truth. For instance, Rules and player segmentation are indeed available in the free tier. The limits page is actual a better representation of what you get at your current tier.

If you have questions about specific features, I'd be happy to help out.

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marcschaerer avatar image marcschaerer commented ·

The one specific thing for us comes down to MAU and Rule usage.
Up to this point I took the Limits as source of truth, unluckily limits don't talk about MAU (even the comparison table often didn't, only the additional text around it), so this new comparison table is a first on this front hence the interest.

As we migrate a live game with a lot of MAU and need to decide if Pro or Enterprise (we have enough MAU for scaling MAU pricing to our knowledge), being able to gather the necessary data to drive the decision would obviously make everyone's life easier as we can talk concrete numbers and limitations.

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Andy avatar image Andy ♦♦ marcschaerer commented ·

One thing to note is that the actual base pricing per tier listed on the pricing page is indeed accurate. Additionally, the lack of a MAU limit on the free tier is accurate. I'm going to look into whether we can make limits on feature usage applied in the free and pro tiers more easily discoverable.

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marcschaerer avatar image marcschaerer commented ·

Though given new things like Live Events it might very well be much more than just the rules in the end as things are in the flow on this front ...

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