question

Ian Chen avatar image
Ian Chen asked

"SendAccountRecoveryEmail" Client API call didn't recieve email

I tried to send an account recovery email via SendAccountRecoveryEmail Client API call, but the target email account never received that email. Any idea for what may go wrong?

Using Playfab sdk 2.22.170530 for unity.

This is my source code for sending recovery email.

 public void OnForgetPasswordClicked()
    {
        SendAccountRecoveryEmailRequest request = new SendAccountRecoveryEmailRequest()
        {
            Email = "ian12136p@gmail.com",
            TitleId = LWTitleId
        };


        PlayFabClientAPI.SendAccountRecoveryEmail(request,
            (result) =>
            {
                Debug.Log("Success. ");
            },
            (error) =>
            {
                Debug.Log("Error. " + error.GenerateErrorReport());
            }
            );
    }
apis
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1 Answer

·
brendan avatar image
brendan answered

What Title ID was this on, and what were the responses to the two calls to the service in this test? If the response to both was OK (200), then the mail was definitely sent - we're not seeing any errors on the mail service, apart from some bounces due to incorrect email addresses being submitted. Can you check a) the spam folder, and b) that the mails aren't being blocked by your ISP?

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